Common purchase queries answered
Frequently Asked Questions (FAQ)
Gioiellirings is a distinguished jewelry brand that offers an extensive collection of finely crafted jewelry, including rings, necklaces, earrings, and more. Our designs are inspired by timeless elegance and exceptional craftsmanship.
Ordering from Gioiellirings is a breeze. Please browse our website, select your desired piece, customize it, and add it to your cart. Proceed to checkout, provide your shipping details, and securely finalize your purchase.
Typically, crafting your item takes 7-10 business days for most products and 3-4 business days for ready-to-ship items. This is followed by an additional 1-2 business days for shipping. However, please keep in mind that certain complex products may have exceptions to this timeframe.
We want you to know that we understand your concerns. We encourage you to explore our website, read testimonials from satisfied customers, and learn about our brand. Your confidence is essential to us. We utilize reputable payment processors like PayPal and Shopify Pay, renowned for their expertise in securing payment data.
Absolutely. You have 30 days from delivery to return any item, provided it remains in its original condition with all documentation and packaging intact. To initiate a return, please get in touch with us within 14 days of delivery. We’re dedicated to ensuring your satisfaction and offer replacements or refunds at no extra cost.
While most items are eligible for returns, there are two exceptions. We cannot cover engraving costs for returned engraved items, and custom-made jewelry returns aren’t accepted due to their unique nature.
For items exchanged or returned within 30 days of purchase, we provide complimentary return shipping. This policy generally extends to most warranty cases as well. Don’t hesitate to contact us for more information.
Every diamond we ship includes a lab report from independent gemologists. This enables you to compare your stone’s qualities with its stated characteristics. You’re also welcome to have your diamonds verified by a jeweler.
At Gioiellirings, we are dedicated to sourcing and using only conflict-free diamonds. When you choose us, you can trust that your purchase upholds ethical standards, ensuring it’s free from any connection to child labor, violence, or criminal activities.
Lab-grown and naturally created diamonds are virtually indistinguishable. The primary difference lies in their origin, with lab-grown diamonds offering more carat weight for the same price, providing exceptional value.
The 4 Cs—Color, Clarity, Cut, and Carat—determine a diamond’s quality and value. Gemologists evaluate these characteristics to establish the stone’s worth.
Rose gold items typically retain their color, while white gold items are plated with Rhodium. If the Rhodium plating wears off over time, white gold items may appear slightly off-white. To address this, we offer a free lifetime rhodium plating service for all our pieces.
No need for additional payment. All items from Gioiellirings come with a lifelong warranty at no extra charge.
Your purchased items come with a free appraisal, making it convenient for you to have them insured.
Certainly. You can resize any of our standard rings within the recommended range for up to 365 days after your purchase. Contact us, and we’ll be delighted to assist you.
Absolutely. Crafting unique custom rings is one of our specialties, even if they can’t be created using our Custom Jewelry Tool. Reach out to us to discuss your vision, and we’ll initiate the creation of your custom ring.
While it’s not our standard practice, exceptions might be possible. Feel free to contact us to explore the feasibility of your request.